Return and Exchange Policy
At Dylly Dally, every piece is packed with love and care. We hope your order brings a smile the moment you open it. Since many of our products are delicate and thoughtfully crafted, we’ve outlined our return and exchange policy below to keep things simple and transparent.
Returns
We accept returns only in the case of damaged products received.
If your order arrives damaged, please reach out to us within 48 hours of delivery with clear photos or videos showing the damage. This helps us resolve things quickly for you.
Exchanges
At the moment, we do not offer exchanges unless the product is received damaged.
Conditions for Returns
To be eligible for a return:
-
You must contact us within 48 hours of receiving the order
-
Clear images or an unboxing video showing the damage are required
-
The product should be unused and in its original packaging
Important: Please record a video while opening your package, as this is mandatory for damage verification.
Refunds
Once the damage is verified by our team, a full refund will be issued .
Contact Us
If you need help or wish to report a damaged item, feel free to reach out to us:
📧 Email: dyllydally.official@gmail.com
📱 WhatsApp: +91 7828440662We truly appreciate your understanding and patience. Thank you for choosing Dylly Dally ✨
